Best for
Best AI chatbots for your website
Chat widgets that learn from your pages and help docs, compared on monthly cost and on what each does to keep answers accurate.
Three questions separate these tools. Does it answer only from your content, or can it drift into general knowledge? Can a person take over the chat? And does the price climb with every answer? The feature table below covers the first two, the cost table the third.
Ranked by estimated monthly cost
| Rank | Tool | Estimate, 50 AI conversations a month | Entry price and billing basis | AI usage price | Free plan and trial | Setup fees and add-ons | Source |
|---|---|---|---|---|---|---|---|
| 1 | BotpressAI agent builder | $0Uses Free. 50 conversations fit inside Free's 100: $0.The pricing page doesn't state the AI usage limit on Free, and Free can't buy more conversations. | Plus: $150 a month, billed annuallyConversations a month (a conversation is at least two messages from the customer), plus language model spend at cost. Each conversation includes $0.10 of AI usage. | $0.65 per extra conversation on Plus (packs of 100 for $65) | Free plan with 100 conversations a monthTrial: Free plan instead of a trial | Setup: None listed. Botpress also sells done-for-you builds, priced separately.Extras: Conversation packs added automatically at 95% of quota on paid plans; AI usage credit grants of $10 at cost | Vendor page ↗Checked |
| 2 | Tidio (Lyro)Website chat with an AI agent | $32.50Uses Free helpdesk plan plus Lyro at 50 AI conversations a month. $0 + $32.50 Lyro = $32.50.Tidio's page doesn't make clear whether $32.50 is the annual or monthly rate. Human replies over 50 a month need a paid plan. | Starter: $24.17 a month, billed annuallyHuman-answered conversations on the helpdesk plan, plus a separate monthly quota of Lyro AI conversations. Premium offers pay per resolution. | $0.65 per AI conversation at the entry Lyro tier ($32.50 for 50) | Free plan with 50 Lyro conversations once, not monthlyTrial: 7 days, no card | Setup: None listedExtras: Remove Tidio branding: $16.67 a month; Flows automation from $24.17 a month | Vendor page ↗Checked |
| 3 | ChatBot.com (Text)Website chatbot with live chat | $68.50Uses Essential, 1 user, billed annually, plus one pack of 50 extra AI resolutions. $19 + one pack of 50 extra resolutions $49.50 (10 included + 50 covers 50) = $68.50.Growth at $79 includes 200 resolutions, so it is cheaper from about 70 AI conversations a month. | Essential: $19 per user a month, billed annuallyPer user, with AI resolutions included in each plan (10 a month on Essential, 200 on Growth). Extra AI resolutions are sold in packs of 50 for $49.50 on both plans. LiveChat itself is $19, $49 or $79 per user (annual). | $0.99 per extra AI resolution (packs of 50 for $49.50) | No free planTrial: 14 days, no card | Setup: None listedExtras: LiveChat is a separate subscription if you want its full live chat | Vendor page ↗Checked |
| 4 | Intercom FinHelpdesk with an AI agent | $78.50Uses Essential, 1 seat, billed annually. $29 seat + 50 outcomes x $0.99 = $78.50.Uses the $29 list price, not the $19 new-customer price. | Essential: $29 per seat a month, billed annuallySeats plus $0.99 per Fin outcome. An outcome is charged once per conversation when the customer confirms the answer, asks for nothing more, or Fin completes a procedure (handoffs included). | $0.99 per Fin outcome | No free planTrial: 14 days, no card | Setup: None listed for seat plans. Intercom says Fin on another helpdesk has no setup, integration or platform fees.Extras: Copilot $29 per agent a month (annual) or $35 (monthly); Pro add-on from $100 a month | Vendor page ↗Checked |
| 5 | CustomGPT.aiKnowledge bot with citations | $89Uses Standard, billed annually. 50 conversations fit inside 1,000 queries if each uses under 20: $89.A conversation can use several queries. | Standard: $89 a month, billed annuallyQueries a month and words stored. Extra queries are an add-on: 2,500 a month for $375. | No separate AI price published; see billing basis | No free planTrial: 7 days, card required | Setup: None listedExtras: Extra queries: 2,500 a month for $375; Extra seats: 5 for $100 a month | Vendor page ↗Checked |
| Not ranked | LandbotNo-code bot builder | €32Uses Starter, billed annually. 50 AI chats fit inside Starter's 100: EUR 32.Priced in euros, so it isn't ranked against the USD estimates. | Starter: €32 a month, billed annuallyChats and AI chats a month. Extra chats EUR 0.05 each, extra AI chats EUR 0.10 each. Landbot also publishes USD prices (Starter $36, Professional $88 a month on annual billing). | €0.10 per extra AI chat | Free plan with 100 chats, without AITrial: 14 days, no card | Setup: None listedExtras: Extra chats and AI chats charged per chat; WhatsApp needs the Professional WA plan | Vendor page ↗Checked |
| Not ranked | ChatbaseWebsite AI agent trained on your docs | Not estimatedWe didn't capture how many message credits each plan includes. | Hobby: $32 a month, billed annuallyPlan fee plus message credits. Auto-recharge adds credits at $40 per 1,000. | $0.04 per message credit on auto-recharge ($40 per 1,000) | No free tier shown on the pricing pageTrial: Not checked | Setup: None listedExtras: Auto-recharge message credits | Vendor page ↗Checked |
| Not ranked | CrispShared inbox with an AI agent | Not estimatedCrisp doesn't publish how much AI credit one conversation uses, so we can't say whether Mini's $5 covers 50. | Mini: $45 per workspace a month, billed monthlyFlat fee per workspace with unlimited conversations. AI use draws on included credit ($5, $25 or $75). | No separate AI price published; see billing basis | Free plan for 2 seats, without AITrial: 14 days | Setup: None listedExtras: More AI credit when the included pot runs out; Extra seats $10 each a month | Vendor page ↗Checked |
Estimates are our arithmetic on published list prices in each tool's own currency, for one human seat and 50 conversations a month handled by AI. Where a tool bills per resolution or outcome we count every AI conversation as billable, so treat those figures as a ceiling. Setup fees and add-ons are not in the estimate and are listed beside it. Featured listings, if any, sit above the numbered rows, are labelled and never take a rank number. Full working: methodology.
The tools in brief
Botpress
Agencies and technical teams building their own agents. A usable free plan and predictable per-conversation billing.
Watch out for: harder to learn than the small-business tools.
Tidio (Lyro)
Small businesses and Shopify stores. The cheapest paid route to a monthly AI quota in this comparison, and Lyro can be bought without a paid helpdesk plan.
Watch out for: three separate meters (human conversations, Lyro conversations, Flows visitors) to keep track of.
ChatBot.com (Text)
Small sales teams and online shops that want live chat and a bot from one vendor. Mature live chat and chatbot products from the same company.
Watch out for: only 10 AI resolutions on the entry plan, then $49.50 for each 50.
Intercom Fin
Funded SaaS and mid-sized support teams that want the most capable AI agent and can model per-outcome costs. Intercom publishes a 76% average resolution rate across 12,000+ customers (vendor figure, not independently tested).
Watch out for: two meters, seats and outcomes, so the monthly bill moves with volume.
CustomGPT.ai
Legal, membership and public sector sites where answers must be traceable. Citations on every answer.
Watch out for: extra queries come only in large blocks (2,500 for $375 a month).
Landbot
Lead capture and appointment booking flows. A visual builder with Calendly and HubSpot connections.
Watch out for: the AI chat allowance runs out well before the chat allowance.
Chatbase
A fast website bot trained on your help docs or product pages. SOC 2 Type II and GDPR, and a short setup.
Watch out for: helpdesk features are thin below Business.
Crisp
UK and EU businesses that want a predictable flat fee and EU data hosting. A fixed monthly price whatever your conversation volume.
Watch out for: crisp doesn't publish how far the AI credit stretches.
Accuracy and handoff
| Tool | AI engine | Accuracy controls | Human handoff | Channels | Integrations |
|---|---|---|---|---|---|
| BotpressAI agent builder | Model-agnostic. Language model calls are passed through at cost. | Developer-level control: logic, knowledge bases and tables | Botpress Desk, with routing on Team | Website, WhatsApp, Messenger, Telegram, Slack, Voice (Custom plan) | A large integration hub, API and the Botpress ADK |
| Tidio (Lyro)Website chat with an AI agent | Anthropic's Claude plus Tidio's own models (per Anthropic's Tidio case study) | Answers from your FAQs and website content, with guidance rules. Premium includes a guaranteed 50% resolution rate. | Built-in handoff to a human | Website, Email, Messenger, Instagram, WhatsApp | Shopify (with order actions), WordPress, Zendesk, Salesforce |
| ChatBot.com (Text)Website chatbot with live chat | Text AI Agent. The underlying model isn't disclosed. | Trained on your own content, with chat topic insights | Human takeover on every plan | Website, Messenger, WhatsApp, SMS (via Twilio) | Shopify, WooCommerce, Klaviyo, Slack, WordPress |
| Intercom FinHelpdesk with an AI agent | Fin Apex 2.0, Intercom's own model (announced 7 October 2026) | Answers from your own content and says when it lacks evidence. Intercom claims fewer hallucinations than Apex 1.0. | Hands the conversation to a human in your inbox | Website, In-app, Email, Phone, SMS, WhatsApp | Salesforce and other helpdesks (Fin standalone), Intercom app store |
| CustomGPT.aiKnowledge bot with citations | OpenAI models. Anthropic's Claude via AWS Bedrock on Enterprise. | An anti-hallucination layer and a citation on every answer | Lead capture actions. Human handoff not checked. | Website, Slack, API | WordPress, Wix, HubSpot and Zendesk knowledge bases, Shopify, Notion, Google Drive, Zapier |
| LandbotNo-code bot builder | Landbot AI Agents inside flows. The underlying model isn't disclosed. | Scripted flows around AI blocks keep answers within set paths | Live chat on Professional | Website, Messenger, WhatsApp, API | HubSpot, Airtable, Calendly, Stripe, webhooks |
| ChatbaseWebsite AI agent trained on your docs | A choice of advanced models. Chatbase says your data isn't used to train models. | Source suggestions, and tickets can be used as a source on Business | Tickets. Human handoff by plan not checked. | Website | Basic integrations on Hobby. Slack and WhatsApp availability not checked. |
| CrispShared inbox with an AI agent | Crisp AI Agent trained on your knowledge. The underlying model isn't disclosed. | Knowledge training, an MCP server and an internal copilot | Shared inbox routing | Website, Email, WhatsApp, Instagram, Messenger, SMS, Telegram, Viber, LINE, Phone | Shopify, WooCommerce, HubSpot, Pipedrive, Salesforce, Zapier, Make, n8n |