Head to head
Tidio vs Intercom: price and AI compared
Tidio: human-answered conversations on the helpdesk plan, plus a separate monthly quota of lyro ai conversations. Intercom Fin: seats plus $0. At 50 AI conversations a month on list prices we estimate Tidio at $32.50 against $78.50 for Intercom Fin.
Prices as publishedEach tool's own currency, not convertedTax basis not recorded (Unknown)
| Tidio (Lyro) | Intercom Fin | |
|---|---|---|
| Estimate, 50 AI conversations | $32.50Uses Free helpdesk plan plus Lyro at 50 AI conversations a month. $0 + $32.50 Lyro = $32.50.Tidio's page doesn't make clear whether $32.50 is the annual or monthly rate. Human replies over 50 a month need a paid plan. | $78.50Uses Essential, 1 seat, billed annually. $29 seat + 50 outcomes x $0.99 = $78.50.Uses the $29 list price, not the $19 new-customer price. |
| Entry price | Starter: $24.17 a month, billed annuallyHuman-answered conversations on the helpdesk plan, plus a separate monthly quota of Lyro AI conversations. Premium offers pay per resolution. | Essential: $29 per seat a month, billed annuallySeats plus $0.99 per Fin outcome. An outcome is charged once per conversation when the customer confirms the answer, asks for nothing more, or Fin completes a procedure (handoffs included). |
| AI usage price | $0.65 per AI conversation at the entry Lyro tier ($32.50 for 50) | $0.99 per Fin outcome |
| Free plan | Free plan with 50 Lyro conversations once, not monthly | No free plan |
| Trial | 7 days, no card | 14 days, no card |
| Model | Anthropic's Claude plus Tidio's own models (per Anthropic's Tidio case study) | Fin Apex 2.0, Intercom's own model (announced 7 October 2026) |
| Accuracy controls | Answers from your FAQs and website content, with guidance rules. Premium includes a guaranteed 50% resolution rate. | Answers from your own content and says when it lacks evidence. Intercom claims fewer hallucinations than Apex 1.0. |
| Channels | Website, Email, Messenger, Instagram, WhatsApp | Website, In-app, Email, Phone, SMS, WhatsApp |
| Integrations | Shopify (with order actions), WordPress, Zendesk, Salesforce | Salesforce and other helpdesks (Fin standalone), Intercom app store |
| Watch out for | Three separate meters (human conversations, Lyro conversations, Flows visitors) to keep track of | Two meters, seats and outcomes, so the monthly bill moves with volume |
| Source | Vendor page ↗Checked | Vendor page ↗Checked |
Where the gap changes
At 200 AI conversations a month Intercom on one Essential seat comes to $227 ($29 + 200 x $0.99) if every conversation counts as an outcome. Tidio's price for 200 Lyro conversations sits behind its calculator and we haven't recorded it, so we can't give a like-for-like figure yet. Intercom's outcome rule helps it here: conversations Fin doesn't resolve aren't charged, whereas a Lyro conversation counts once Lyro replies.
Which to pick
Choose Tidio if
You run a small shop or service business, you want Shopify order actions, and you want to try AI on the free plan before paying.
Choose Intercom if
You have a support team working in one inbox, you need email, phone and in-app chat together, and you can forecast outcomes well enough to budget for them.
Tidio pricing page · Intercom pricing page
About this comparison. Both columns come from each vendor's own pricing page, checked on the dates shown. The estimates are our arithmetic on list prices, worked out the same way as on the full comparison. We don't test answer quality, and a lower price isn't a recommendation. Run your own numbers in the calculator.