Shared inbox with an AI agent
Crisp: prices and plans
A French shared inbox charged per workspace rather than per seat, with unlimited conversations and a small pot of AI credit in each paid plan.
Not estimatedestimate at 50 AI conversations a month
$45Mini, per workspace a month
None separateAI usage price
Yesfree plan, without AI
Plans and prices
| Plan | Price | Billing | Includes | Source |
|---|---|---|---|---|
| Free | $0a month | free | 2 seats, no AI | crisp.chatChecked 3 November 2026 |
| Mini | $45per workspace a month | billed monthly | 4 seats, $5 of AI credit | crisp.chatChecked 3 November 2026 |
| Essentials | $95per workspace a month | billed monthly | 10 seats, $25 of AI credit | crisp.chatChecked 3 November 2026 |
| Plus | $295per workspace a month | billed monthly | 20 or more seats, $75 of AI credit | crisp.chatChecked 3 November 2026 |
How you are billed
Flat fee per workspace with unlimited conversations. AI use draws on included credit ($5, $25 or $75).
We haven't estimated a monthly cost. Crisp doesn't publish how much AI credit one conversation uses, so we can't say whether Mini's $5 covers 50.
- Free plan
- Free plan for 2 seats, without AI
- Trial
- 14 days
- Setup fee
- None listed
- Add-ons and extra charges
- More AI credit when the included pot runs out; Extra seats $10 each a month
AI quality
- Model
- Crisp AI Agent trained on your knowledge. The underlying model isn't disclosed.
- Accuracy controls
- Knowledge training, an MCP server and an internal copilot
- Human handoff
- Shared inbox routing
We don't test answer quality, and a low price here isn't a recommendation. These are the vendor's own descriptions, or a note that it doesn't give one.
Channels and integrations
- Channels
- Website, Email, WhatsApp, Instagram, Messenger, SMS, Telegram, Viber, LINE, Phone
- Integrations
- Shopify, WooCommerce, HubSpot, Pipedrive, Salesforce, Zapier, Make, n8n
Who it suits
- Best for
- UK and EU businesses that want a predictable flat fee and EU data hosting
- Strength
- A fixed monthly price whatever your conversation volume
- Watch out for
- Crisp doesn't publish how far the AI credit stretches
Not confirmed
- Yearly price (Crisp says yearly billing can be switched on in the app, but doesn't show the price)
- AI credit used per conversation
- Underlying language model