Helpdesk with an AI agent
Intercom Fin: prices and plans
Intercom's AI agent, sold either inside Intercom's helpdesk seats or on its own on top of another helpdesk, billed per resolved outcome.
$78.50estimate at 50 AI conversations a month
$29Essential, per seat a month
$0.99per Fin outcome
Nofree plan
Plans and prices
| Plan | Price | Billing | Includes | Source |
|---|---|---|---|---|
| Essential | $29per seat a month | billed annually | Fin AI Agent, Messenger, shared inbox, help center. Intercom shows $19 for new customers (35% off). | intercom.comChecked 2 November 2026 |
| Advanced | $85per seat a month | billed annually | Workflows, multiple inboxes, 20 free Lite seats | intercom.comChecked 2 November 2026 |
| Expert | $132per seat a month | billed annually | SSO, HIPAA support, SLAs, 50 free Lite seats | intercom.comChecked 2 November 2026 |
| Fin AI Agent on another helpdesk | $0.99 per outcome, monthly minimumper outcome | pay as you go | No seats. Intercom's FAQ gives 50 outcomes as an example minimum. | intercom.comChecked 2 November 2026 |
How you are billed
Seats plus $0.99 per Fin outcome. An outcome is charged once per conversation when the customer confirms the answer, asks for nothing more, or Fin completes a procedure (handoffs included).
For 50 AI conversations a month we use Essential, 1 seat, billed annually: $29 seat + 50 outcomes x $0.99 = $78.50. Uses the $29 list price, not the $19 new-customer price.
- Free plan
- No free plan
- Trial
- 14 days, no card
- Setup fee
- None listed for seat plans. Intercom says Fin on another helpdesk has no setup, integration or platform fees.
- Add-ons and extra charges
- Copilot $29 per agent a month (annual) or $35 (monthly); Pro add-on from $100 a month; Proactive Support Plus $99 a month; WhatsApp, SMS, phone and email campaigns billed by usage
AI quality
- Model
- Fin Apex 2.0, Intercom's own model (announced 7 October 2026)
- Accuracy controls
- Answers from your own content and says when it lacks evidence. Intercom claims fewer hallucinations than Apex 1.0.
- Human handoff
- Hands the conversation to a human in your inbox
We don't test answer quality, and a low price here isn't a recommendation. These are the vendor's own descriptions, or a note that it doesn't give one.
Channels and integrations
- Channels
- Website, In-app, Email, Phone, SMS, WhatsApp
- Integrations
- Salesforce and other helpdesks (Fin standalone), Intercom app store
Who it suits
- Best for
- Funded SaaS and mid-sized support teams that want the most capable AI agent and can model per-outcome costs
- Strength
- Intercom publishes a 76% average resolution rate across 12,000+ customers (vendor figure, not independently tested)
- Watch out for
- Two meters, seats and outcomes, so the monthly bill moves with volume
Not confirmed
- Monthly-billing seat prices were not captured
- The 76% resolution figure is Intercom's own claim