Helpdesk with an AI agent
Zendesk AI agents: prices and plans
AI agents built into Zendesk's helpdesk plans, with a small monthly allowance of automated resolutions per agent and a charge for each one after that.
$145estimate at 50 AI conversations a month
$19Support Team, per agent a month
$2.00per automated resolution, pay as you go ($1.50 committed)
Nofree plan
Plans and prices
| Plan | Price | Billing | Includes | Source |
|---|---|---|---|---|
| Support Team | $19per agent a month | billed annually | Email and ticketing. AI agents for messaging need a messaging channel, which this plan lacks. $25 billed monthly. | zendesk.comChecked 2 November 2026 |
| Suite Team | $55per agent a month | billed annually | AI agents, messaging and live chat, knowledge base, telephony, 5 automated resolutions per agent a month. $69 billed monthly. | zendesk.comChecked 2 November 2026 |
| Suite Professional | $115per agent a month | billed annually | 10 automated resolutions per agent a month, skills-based routing, IVR. $149 billed monthly. | zendesk.comChecked 2 November 2026 |
How you are billed
Per agent seat plus automated resolutions. 5 a month per agent are included (10 on Suite Professional), then $1.50 each committed or $2.00 pay as you go.
For 50 AI conversations a month we use Suite Team, 1 agent, billed annually: $55 seat + (50 - 5 included) x $2.00 = $145. Suite Team is the cheapest plan with messaging, which web chat AI agents need.
- Free plan
- No free plan
- Trial
- 14 days on Suite Professional
- Setup fee
- None listed
- Add-ons and extra charges
- Copilot $50 per agent a month (annual); Quality assurance add-on; Phone numbers and call minutes are add-ons; Text messages: additional fees
AI quality
- Model
- OpenAI models (GPT-4o, per an OpenAI case study)
- Accuracy controls
- Answers from your knowledge base, an action builder for multi-step tasks, and reasoning controls that show each step
- Human handoff
- Escalates into Zendesk tickets
We don't test answer quality, and a low price here isn't a recommendation. These are the vendor's own descriptions, or a note that it doesn't give one.
Channels and integrations
- Channels
- Website, In-app, Email, Phone, WhatsApp, Facebook, Instagram
- Integrations
- Zendesk Marketplace, which Zendesk says has 1,800+ apps and integrations
Who it suits
- Best for
- Support teams already running on Zendesk
- Strength
- Mature ticketing, routing and reporting around the AI agent
- Watch out for
- The highest pay-as-you-go price per resolution in this comparison
Not confirmed
Nothing outstanding from this check.
Zendesk AI agents pricing page