Messaging inbox with an AI agent
Freshchat (Freddy AI): prices and plans
Freshworks' messaging inbox: cheap per-agent seats, a free tier for small teams, and the Freddy AI Agent bought in blocks of sessions.
$68estimate at 50 AI conversations a month
$19Growth, per agent a month
$0.49per AI session ($49 per 100)
Yesfree plan, without AI
Plans and prices
| Plan | Price | Billing | Includes | Source |
|---|---|---|---|---|
| Free | $0a month | free | Up to 10 agents | freshworks.comChecked 3 November 2026 |
| Growth | $19per agent a month | billed annually | Paid entry plan | freshworks.comChecked 3 November 2026 |
| Pro | $49per agent a month | billed annually | Not captured | freshworks.comChecked 3 November 2026 |
| Enterprise | $79per agent a month | billed annually | Not captured | freshworks.comChecked 3 November 2026 |
How you are billed
Per agent seat, plus the Freddy AI Agent at $49 per 100 sessions
For 50 AI conversations a month we use Growth, 1 agent, billed annually, plus one block of 100 AI sessions: $19 seat + $49 for 100 sessions = $68. We haven't confirmed whether AI sessions can be bought on the Free plan.
- Free plan
- Free for up to 10 agents (AI agent not included)
- Trial
- 14 days
- Setup fee
- Not published
- Add-ons and extra charges
- Freddy AI Agent sessions sold in blocks of 100; Freshcaller for voice is a separate product; Freddy AI Copilot $29 per agent a month (annual) or $35 (monthly)
AI quality
- Model
- Freddy AI. Freshworks doesn't say which language model it uses.
- Accuracy controls
- Not checked. See Freshworks' documentation.
- Human handoff
- Shared inbox with routing
We don't test answer quality, and a low price here isn't a recommendation. These are the vendor's own descriptions, or a note that it doesn't give one.
Channels and integrations
- Channels
- Website, In-app, Email, Facebook, Instagram, SMS, WhatsApp, LINE
- Integrations
- Freshworks suite (Freshdesk, Freshsales), Freshcaller
Who it suits
- Best for
- Small teams that want an omnichannel inbox at a low seat price
- Strength
- A free tier for up to 10 agents and low paid seats
- Watch out for
- AI sessions are a separate purchase on top of seats
Not confirmed
- Underlying language model not disclosed
- Accuracy controls not checked
- Whether the AI agent works on the Free plan